Shipping policy

Shipping Policy

Eliya Cater Spares
Quality Spares for a Smoother Kitchen

At Eliya Cater Spares, we aim to process and dispatch your catering spare parts quickly and safely. This Shipping Policy explains how we handle delivery within the UK and internationally.

1. Order Processing

Orders are normally processed within 1–2 working days after payment has been confirmed.

Orders placed on weekends or UK public holidays will be processed on the next working day.

During busy periods, sales events, or stock-related delays, processing may take longer. If there is a significant delay, we will contact you using the details provided with your order.

2. UK Delivery

We deliver to addresses throughout the United Kingdom.

Standard UK Delivery

Estimated delivery: 2–4 working days after dispatch
A tracking number may be provided where available.
Delivery charges are calculated at checkout based on the size, weight, destination, and delivery service selected.

Express Delivery

Where available, express delivery options will be displayed at checkout.

Express delivery times apply after the order has been processed and dispatched.

3. Delivery Address

Please make sure your delivery address is complete and accurate before placing your order.

Eliya Cater Spares is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error immediately after placing your order, please contact us as soon as possible. We will try to correct it before dispatch, but changes cannot be guaranteed.